tekan88 Privacy Policy

1. Who We Are

1.1 tekan88 ("we", "us", "our", "the Platform") operates the online casino and sportsbook accessible at tekan88.club. tekan88 is the data controller responsible for the personal information of its registered members and website visitors.

1.2 For privacy-related enquiries, members may contact tekan88's Data Protection team at [email protected] or via the 24/7 live chat facility available on the Platform.

2. Data We Collect

2.1 Registration Data. When you create a tekan88 account, we collect your full legal name, date of birth, residential address, email address, and a chosen username and password. This information is necessary to establish your account and verify your eligibility to use the Platform.

2.2 Identity Verification Data. As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents such as your MyKad, passport, or equivalent. We may also collect utility bills or bank statements as proof of address. This data is collected before processing your first withdrawal.

2.3 Financial Data. We collect records of deposits and withdrawals, including the payment method used (e.g., Touch n Go eWallet, Boost, Maybank, CIMB), transaction amounts in MYR, and transaction timestamps. We do not store full payment card numbers on our servers.

2.4 Gaming & Betting Data. We maintain records of all bets placed, games played, wagering amounts, game outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical Data. We automatically collect certain technical information when you access tekan88.club, including your IP address, browser type and version, device type, operating system, referring URL, and pages visited. This data is collected via cookies and server logs.

2.6 Communications Data. We retain records of your communications with our customer support team, including live chat transcripts, email correspondence, and any feedback submitted to tekan88.

3. How We Use Your Data

tekan88 processes personal data for the following purposes:

• To create and manage your tekan88 account and provide access to the Platform's services;
• To verify your identity and age (21+) in accordance with our regulatory obligations;
• To process deposits and withdrawals in MYR via your chosen payment methods;
• To detect, investigate, and prevent fraud, money laundering, and other financial crime;
• To monitor gaming activity for responsible gaming purposes and apply intervention tools where appropriate;
• To personalise your tekan88 experience, including game recommendations and tailored promotional offers;
• To send transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts;
• To send marketing communications where you have consented to receive them;
• To comply with applicable legal and regulatory obligations, including audit and record-keeping requirements;
• To improve the functionality, security, and content of the tekan88 Platform.

4. Legal Basis for Processing

4.1 Contractual Necessity. The majority of tekan88's processing activities are necessary to perform the contract between tekan88 and its members — specifically, to provide access to the gambling services described in the Terms and Conditions.

4.2 Legal Obligation. Certain processing activities — including KYC verification, anti-money laundering checks, and age verification — are required by law or by the conditions of tekan88's operating licence issued by the relevant international gaming authority.

4.3 Legitimate Interests. tekan88 processes certain data, including technical and analytics data, on the basis of its legitimate interests in operating a secure, fraud-free, and commercially viable platform — provided those interests are not overridden by members' privacy rights.

4.4 Consent. Where processing is based on consent — including for direct marketing communications — you have the right to withdraw that consent at any time by contacting tekan88 at [email protected] or updating your preferences in the account settings panel.

5. Data Sharing

5.1 tekan88 does not sell your personal data to third parties. We may share your data with the following categories of recipients in strictly limited circumstances:

• Game Providers: Third-party software studios (such as Pragmatic Play, PG Soft, Evolution Gaming) whose games you access via the Platform may receive limited game-session data for the purpose of operating and auditing those games;
• Payment Processors: Your financial transaction data is shared with the relevant payment service providers (including Touch n Go eWallet, Boost, and banking partners) solely for the purpose of processing your transactions;
• Identity Verification Providers: KYC and age verification services may receive copies of identity documents for verification purposes;
• Regulatory Authorities: We may be required to disclose personal data to law enforcement agencies, gaming regulators, or financial intelligence units in response to a lawful request or court order;
• Fraud Prevention Services: We share certain technical and transactional data with fraud detection partners to identify and prevent fraudulent activity on the Platform.

5.2 All third parties with whom tekan88 shares personal data are contractually required to handle that data securely and in accordance with applicable data protection standards.

6. Cookies & Tracking Technologies

6.1 tekan88.club uses cookies and similar tracking technologies to operate the Platform, authenticate sessions, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional Cookies: Store preferences such as language settings and display options to improve your tekan88 experience.
• Analytics Cookies: Collect anonymised data about how visitors use tekan88.club, helping us identify pages with errors and measure Platform performance.

6.2 You may configure your browser to refuse some or all cookies. However, disabling strictly necessary cookies will prevent you from logging in to your tekan88 account and accessing Platform services.

7. Data Retention

7.1 tekan88 retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and audit obligations. In practice, this means:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure;
• Financial transaction records are retained for a minimum of seven (7) years in accordance with anti-money laundering regulations;
• Gaming and betting records are retained for a minimum of three (3) years from the date of the transaction;
• Customer support communications are retained for two (2) years from the date of the last interaction.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual.

8. Data Security

8.1 tekan88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tekan88.club servers;
• Encryption of sensitive data fields (including passwords and identity document images) at rest;
• Role-based access controls restricting internal access to personal data on a need-to-know basis;
• Regular penetration testing and security audits of Platform infrastructure;
• Two-factor authentication available to all members to protect tekan88 login access.

8.2 While tekan88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Members are encouraged to use strong, unique passwords and to enable two-factor authentication on their tekan88 account.

9. Your Rights

9.1 Subject to applicable law, you have the following rights in relation to your personal data held by tekan88:

• Right of Access: You may request a copy of the personal data tekan88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances;
• Right to Portability: You may request a copy of your data in a structured, machine-readable format;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.

9.2 To exercise any of these rights, please contact tekan88 at [email protected]. We will respond to valid requests within 30 days. Requests that are manifestly unfounded or excessive may be declined or subject to an administrative fee.

10. Marketing Communications

10.1 With your consent, tekan88 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and tekan88 Casino VIP events relevant to Malaysian players.

10.2 You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, updating your communication preferences in the account settings panel, or contacting our support team via live chat or email.

10.3 Opting out of marketing communications does not affect transactional communications, which will continue to be sent as necessary for the operation of your tekan88 account.

11. Children & Minors

11.1 The tekan88 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a minor, we will immediately close the associated account, forfeit any balance in accordance with our Terms and Conditions, and securely delete the data.

11.2 If you have reason to believe that a minor has registered a tekan88 account, please notify us immediately at [email protected] so that we may take appropriate action.

12. International Data Transfers

12.1 In operating the tekan88 Platform, your personal data may be transferred to and processed in jurisdictions outside Malaysia — for example, where our game provider partners or server infrastructure are located. Where such transfers occur, tekan88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

13. Policy Changes

13.1 tekan88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. Updates will be published on this page with a revised "Last Updated" date. Where changes are material, we will endeavour to notify registered members via email or in-platform notice.

13.2 Your continued use of the tekan88 Platform following publication of any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by tekan88, please contact us: